If you have any questions regarding how we use your information or you wish to exercise any of your rights in relation to your information (as set out in paragraph 9 below), please contact our Data Manager Elaine Dougan at email@example.com or 5 Fyne Avenue, Righead Industrial Estate, Bellshill, ML4 3LJ.
WHAT INFORMATION DO WE COLLECT AND WHEN?
We only collect information that we will use for the purposes set out in this notice.Specifically, we collect:
Information you submit to us:
Through forms, for example such as by filling in our ‘Contact Us’, ‘Request a Call Back’By sending us emails and text messages;By adding posts, reviews and other comments to our Site;By interacting with us on social media platforms; eg facebook.By speaking to us over the telephone, for example in making an enquiry or a complaint about a product you have purchased; orBy applying for or registering accounts with us.By applying for a job with us or registering your interest in doing so, either directly with us or via a third party recruitment agent.
Please note: If you submit details to us of any other person (e.g. a colleague), please make sure you have their permission before doing so.
Information we collect about you Full details of the purchases you make from us, including the time and date of purchase, the products and services you purchase from us, any relevant delivery address(es) and details of any relevant payment cards or bank account details.
Technical information about the devices you use to access our Site. We collect each device’s unique identifying code (MAC address), relevant IP address, operating system and version, web browser and version, and geographic location.
Your social media content (where this is in the public domain) and any messages you send us via social media. This information can include posts, comments, pictures and video footage.
Information about you for the purposes of processing your job application or registering your interest in a job with us. This includes including your name, contact details (i.e. address, home and mobile phone numbers, email address), details of your job application (including the application itself, your qualifications, experience and references and employment history, including details of current salary and benefits).
HOW DO WE USE YOUR INFORMATION?
We use the information we collect for the following purposes:
To provide you with our Site, which requires a certain amount of technical information to be collected in order to work properly.
To respond to any questions, suggestions, issues or complaints you have raised with us.
To respond to any social media posts or other public comments you make where these are made to or about us, our Site and our products, services or other activities.
To communicate with you about operational changes to our Site, our products and our services, for example changes to our product list.
other changes (for example, around the nature and timing of communications) would be most beneficial for our customers and our business.
To check that you have or are likely to have the means to pay us for any products or services you have ordered from us.
To monitor use of our Site to see if it is being abused or threatened, for example by people posting inappropriate comments in review areas or by potential hackers attempting to undermine our security measures.
To protect you and our business against any other criminal behaviour, including identity theft and fraud.
To maintain administrative and legal records about our business to enable us to understand what we have sold, how, when, where and at what price and account to HM Revenue & Customs for the related taxes that we have to pay.
In the process of anonymising your information so that you are no longer identifiable to us.
To contact you in relation to jobs that may be of interest to you and/or to assess your suitability for a particular role and to comply with legal, regulatory and corporate governance obligations and good employment practice.
. LEGAL BASIS FOR USING YOUR INFORMATION
In accordance with data protection law, we are obliged to inform you that we are using your information as described in this policy on one or more of the following legal bases:
you have given your consent to us using your information as described in this notice;
the use is necessary to perform a contract between us or to take steps which you requested us to take before entering into a contract;
the use is necessary to comply with a legal obligation to which we are subject;
the use is necessary for the performance of a task carried out in the public interest or in the exercise of our official authority;
the use is necessary for the purposes of our legitimate interests, including fraud prevention or preventing crime and protecting public security.
WHO DO WE SHARE YOUR INFORMATION WITH?
We cannot run our business or provide many of our services and benefits without involving other people and businesses and sometimes we pass your information to these other people and businesses as set out below. We only share your information where we can do so in accordance with our legal data protection and privacy obligations. We share the information we collect with:
Our insurers and insurance brokers where required in order for us to be able to obtain insurance against risks we face in running our business. They may retain this information for the purpose of ongoing risk assessment and insurance broking and underwriting services.
Credit reference agencies who provide anti-fraud and credit score information to us, central and local government departments, for example the Driver Vehicle Licensing Agency (DVLA) and local authorities who run the UK electoral rolls, banks and finance companies who also provide anti-fraud services and customer insight companies (as set out above), in each case as necessary in order to benefit from their services. Where we do so for anti-fraud purposes, the recipient organisation may hold your information on file for the purpose of their fraud prevention services in future. We may also share your information, including late payment information, with credit reference agencies and other companies for use in credit decisions, for fraud prevention and to pursue debtors.
Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
The prospective buyer of any part of our business or assets that we may sell.
Our professional advisers for example our lawyers, accountants and technology consultants when they need it to provide advice to us.
The police, local authorities, HM Revenue & Customs (HMRC), the courts and any other central or local government bodies where they request it and/or where we may lawfully disclose it, for example for the prevention and detection of crime.
Other people who make a subject access request to us, where we are allowed to do so by law (see Managing Your Information below for what we mean by a subject access request).We may also share the information we collect where we are legally able to do so, for example, to comply with a court order.
HOW LONG DO WE KEEP YOUR INFORMATION FOR?
In accordance with our legal data protection and privacy obligations, we will only retain your information for as long as is necessary for the purpose for which it was collected.
We will then either securely delete it or anonymise it so that it cannot be linked back to you.
See How do we use your information? in paragraph 3 above for full details of those purposes.
MANAGING YOUR INFORMATION You can contact us with any queries about how we use your information at any time by contacting our Data Manager on firstname.lastname@example.org or at 5 Fyne Avenue, Righead Industrial Estate, Bellshill, ML4 3LJ.
It is very important to us that all the information we hold about you remains accurate and up to date to reduce the risk of a misunderstanding.
You have a number of rights which we respect and aim to uphold in everything we do. These rights are set out below.
We reserve the right not to comply with any requests we receive where we may lawfully do so, for example if we reasonably believe a request to be malicious, technically very onerous, to involve disproportionate effort or harmful to the rights of others.
Asking us about your information You have the right to ask us whether we hold information about you and, if so, for us to give you certain details about that information and/or the information itself. This right is commonly known as a subject access request. If you would like to make a subject access request, please do so in writing to the address above.
Correcting inaccurate information If you have reason to believe any of the information we collect on you may be inaccurate or incomplete, and you cannot correct such inaccuracy or omission yourself through your account with us, please contact us with your queries and/or with the updated information.
Erasing information You have the right to require us to erase your information in the following circumstances:
the information is no longer necessary for the purposes for which we collected it;
we need your consent to use the information and you withdraw your consent;
you object to us using your information: (1) for the performance of a task carried out in the public interest; or (2) for the purposes of our legitimate interests (e.g. direct marketing) and there are no overriding legitimate grounds for the processing;
you unsubscribe from our marketing communications;
we have used your information unlawfully;
the information must be erased for compliance with a legal obligation to which we are subject.
Restricting processing You have the right to require us to restrict our use of your information where one of the following applies:
while we verify the accuracy of the information that we hold about where you contest the accuracy of the same;
we have used your information unlawfully, but you request us to restrict its use instead of erasing it;
we no longer need the information for the purpose for which we collected it, but you need it to deal with a legal claim; or
while we check whether our legitimate grounds override your right to object where you have objected to us using your information.
Right to object Where we are using your information on the basis of public interest or our legitimate interests (see paragraph 4), you have the right to object to this at any time by contacting us using the contact details set out below.
Withdrawal of consent Where you have given your consent to us using your information (e.g. for marketing purposes), you have the right to alter your preferences or withdraw this consent at any time by contacting us using the contact details set out below or, where applicable, through managing your preferences through your online account with us or clicking the ‘unsubscribe’ link. This will not affect the lawfulness of any use of your information that we make before you amend your preferences or withdraw your consent.
If you have any questions or complaints about our use of your information, please contact our Data Manager on email@example.com at 5 Fyne Avenue, Righead Industrial Estate, Bellshill, ML4 3LJ
We hope that our Data Manager can resolve any query or concern you raise about our use of your information but you can also contact the Information Commissioner at ico.org.uk/concerns/ or telephone: 0303 123 1113 for further information about your rights and how to make a formal complaint.